Exam MB2-708 Microsoft Dynamics CRM Installation

Published: December 23, 2014
Languages: English, Chinese (Simplified), Japanese
Audiences: IT professionals
Technology: Microsoft Dynamics CRM
Credit toward certification: Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Install and configure Microsoft Dynamics CRM (30–35%)
Identify system requirements and required technologies
Identify editions and licensing options for Microsoft Dynamics CRM on-premises; identify required and optional technologies (Active Directory, IIS, SQL Server, Microsoft SharePoint, Exchange Server, Secure Token Service); identify SharePoint, web application, and mobile device requirements; identify language and currency support; identify Microsoft Dynamics CRM server roles and role groups; Active Directory modes; explore SureStep planning
Install Microsoft Dynamics CRM Server
Identify Microsoft Dynamics CRM Server hardware and software requirements and SQL Server and SQL Server Reporting Services requirements, identify components installed during server setup (folders, web components, services, Active Directory groups, SQL Server components), identify other software installed, identify IIS considerations, install required rights, perform install on a single server and multiple servers (front-end and back-end server roles), troubleshoot installation, perform post-installation tasks, install Microsoft Dynamics CRM Server by using the command line, load sample data, install language packs, uninstall Microsoft Dynamics CRM Server
Install Microsoft Dynamics CRM reporting extensions
Explore SQL-based and fetch-based reports, identify installation requirements, install reporting and report authoring extensions
Upgrade to Microsoft Dynamics CRM 2015
Identify upgrade strategy, planning, and paths; identify components supported for upgrade and not supported for upgrade; identify Microsoft Dynamics CRM editions and versions supported for direct upgrade; plan for merging of base and extension tables; upgrade editions of Microsoft Dynamics CRM not supported for direct upgrade; upgrade other components (Email Router, Microsoft Dynamics CRM Client for Outlook)

Configure and manage Microsoft Dynamics CRM (30–35%)
Manage Microsoft Dynamics CRM with the Deployment Manager
Identify deployment administrators, manage organizations (create, disable, delete, edit, and import), manage servers in the deployment, modify web addresses, identify the redeployment process and Active Directory considerations, manage Microsoft Dynamics CRM by using Windows PowerShell
Configure email management
Explore the role of the Email Router; identify Email Router components and hardware and software requirements; configure supported email systems, automatic email tracking (smart-matching and tracking token), incoming and outgoing message options, and individual mailbox and forward mailbox monitoring; install the Email Router and the Rule Deployment Wizard; configure the Email Router; perform Email Router administration tasks (approve email addresses); explore supported scenarios for server-side synchronization; configure server-side synchronization
Implement Microsoft Dynamics CRM for Outlook
Identify client for Outlook hardware and software requirements, identify deployment methods (manual, group policy, System Center Configuration Manager), configure Microsoft Dynamics CRM for Outlook, install by using the command line, configure offline capability, identify compatibility of Microsoft Dynamics CRM Client with Microsoft Dynamics CRM Server

Maintain and extend Microsoft Dynamics CRM deployments (30–35%)
Configure an Internet-facing deployment
Identify IFD and SSL certificate requirements; configure required DNS entries; explore claims-based authentication; use AD FS as the Secure Token Service; configure claims-based authentication, an Internet-facing deployment, and Service Principal Names (SPNs); establish federation across domains
Maintain and troubleshoot a deployment
Manage service accounts and system jobs, manage disaster recovery, implement Volume Shadow Copy Service (VSS) support, manage SQL databases and data encryption, identify troubleshooting steps, configure tracing, install update rollups, use the Best Practices Analyzer
Implement high-availability options
Deploy multiple Microsoft Dynamics CRM servers, implement Network Load Balancing (NLB), install a SQL Server cluster

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QUESTION 1
You need to configure email synchronization for a Dynamics CRM 2015 user.
Which record should you modify?

A. Contact
B. User
C. Account
D. Mailbox

Answer: B

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QUESTION 2
You have a deployment of Dynamics CRM 2015.
Your company hires five new employees. Each employee is given a new client computer that runs Windows 8.1 and has Microsoft Outlook 2013 installed.
You need to instruct the employees on how to install Microsoft Dynamics CRM for Outlook as quickly as possible.
What should the employees do first?

A. Start the Add or remove programs applet.
B. Launch the Windows Store.
C. Connect to the Dynamics CRM web application.
D. Manage the COM add-ins.

Answer: A

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QUESTION 3
Which statement correctly describes the backup and restore capabilities of Microsoft System Center 2012 for Dynamics CRM 2015?

A. System Center 2012 can use the VSS writer to back up the Microsoft SharePoint Server 2013 databases used by Dynamics CRM 2015.
B. System Center 2012 can provide automatic failover of the Dynamics CRM 2015 databases.
C. System Center 2012 can be used to perform granular restores of individual objects in Dynamics CRM 2015.
D. System Center 2012 can be used to back up the databases used by Dynamics CRM 2015 while users are connected to the organization.

Answer: A

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QUESTION 4
You have a deployment of Dynamics CRM 2015.
A manager at your company uses Microsoft Dynamics CRM 2015 for Outlook.
The manager stores a large amount of offline data, but the new data is NOT available offline.
You need to ensure that the new data added to Dynamics CRM 2015 is available to the manager offline.
What should you do?

A. Upgrade to Microsoft SQL Server Express 2014.
B. Defragment the hard disk drive of the manager's computer.
C. Modify the Offline Synchronization Filters for Outlook.
D. Modify the Outlook Synchronization Filters.

Answer: B

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QUESTION 5
Which statement correctly describes connectivity to Dynamics CRM 2015 by using a Network Load Balancing (NLB) cluster?

A. All Dynamics CRM 2015 servers that are members of the cluster must have the same IP address.
B. All Dynamics CRM web application clients will connect to a management IP address that is in the same subnet as the Dynamics CRM 2015 servers.
C. All Dynamics CRM 2015 servers that are members of the cluster must have the Failover Clustering feature installed.
D. All Dynamics CRM web application clients will connect to a virtual IP address that redirects connections to several Dynamics CRM 2015 servers.

Answer: C

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Exam MB2-702 Microsoft Dynamics CRM 2013 Deployment

Published: January 29, 2014
Languages: English, Chinese (Simplified), French, German, Japanese, Spanish
Audiences: IT professionals
Technology: Microsoft Dynamics CRM 2013
Credit toward certification: MCP, Microsoft Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Plan the Microsoft Dynamics CRM installation (15-20%)
Identify the offerings and supporting components for Microsoft Dynamics CRM
Describe Microsoft Dynamics CRM offerings and editions; identify the roles of the Microsoft Dynamics CRM Server; explain the role of supporting technologies, including Active Directory, Active Directory Federation Services (ADFS), Internet Information Services (IIS), Microsoft SQL Server, SQL Server Reporting Services, Microsoft SharePoint, Microsoft Exchange, and the Secure Token Service; explain the rights required to install Microsoft Dynamics CRMs
Identify infrastructure requirements, and identify hardware and software requirements
Describe the hardware and software requirements for Microsoft Dynamics CRM, identify the requirements for supporting technologies, plan the number and location of server roles and groups, identify Microsoft Dynamics CRM website requirements
Plan the implementation
Plan a single and multiple-server deployment, identify the Microsoft Dynamics CRM licensing model and license types, explain product key types and access mode types, plan multiple organizations, plan how to access Microsoft Dynamics CRM

Install and deploy Microsoft Dynamics CRM Server (15-20%)
Install the Microsoft Dynamics CRM Server
Install required components that are missing, add and remove sample data, identify specific accounts for Microsoft Dynamics CRM services, perform system checks, perform a command line installation, troubleshoot issues that prevent successful installation, register the installation, register for Windows Updates, verify components that are installed during setup
Deploy Microsoft Dynamics CRM Online
Describe the Microsoft Dynamics CRM Online Service, identify tasks that you must perform that are not required for an on-premises installation, differentiate between administrative and security roles, provision users, manage storage, deploy a single server and multiple servers
Deploy a Microsoft Dynamics CRM website
Use host headers, use Using Hypertext Transfer Protocol Secure (HTTPS) bindings, explain Internet Explorer security zones

Configure Microsoft Dynamics CRM (10-15%)
Install Microsoft Dynamics CRM Reporting Extensions
Identify when Reporting Extensions are required, explain the installation requirements for Reporting Extensions, differentiate between SQL-based reports and Fetch-based reports, describe the Microsoft Dynamics CRM Report Authoring Extension, explain when to install language packs
Configure an Internet-facing deployment (IFD)
Identify IFD and website requirements, identify required certificates, install and configure ADFS as the Secure Token Service, configure claims-based authentication
Plan and configure high-availability options
Verify hardware requirements for high availability; install Microsoft Dynamics CRM Server on multiple computers; explain how to install Microsoft Dynamics CRM in a Network Load Balancing (NLB) cluster; explain clustering SQL Server; describe high-availability solutions; explain high-availability options for supporting components including SQL Server, Microsoft Dynamics CRM email router; Active Directory and Microsoft Exchange Server

Configure and manage email (10-15%)
Configure email and message processing
Explain the advantages and disadvantages of email processing options, configure email processing, track email; configure correlation, configure users with the appropriate messaging options, configure email address approval, test and troubleshoot email configuration
Install and configure the Microsoft Dynamics CRM email router
Identify supported email systems and Windows operating systems, install the email router on multiple computers, create incoming and outgoing email profiles, deploy Inbox rules and forwarding rules, track token and smart matching options, set up and monitor an individual mailbox and a forward mailbox, set the synchronization method, install the Email Integration Service role, migrate email router settings
Configure server-side synchronization
Describe the features of and identify supported configurations, enable Server-Side Synchronization, create email server profiles, implement the Exchange and POP3-SMTP profile, configure authentication for email server profiles add mailboxes to an email server profile

Install and deploy the Microsoft Dynamics CRM Client for Outlook (10-15%)
Identify software and hardware requirements for the Microsoft Dynamics CRM Client for Outlook
Identify supported operating systems, including 32-bit, 64-bit, and Outlook versions; identify supported Internet browser versions
Install Microsoft Dynamics CRM Client for Outlook
Identify deployment methods, install from a command line, install from the Microsoft Dynamics CRM web application, identify upgrade options
Configure the Microsoft Dynamics CRM Client for Outlook
Use the Configuration Wizard for on-premises or hosted organizations; work online and offline; configure multiple organizations; configure user email settings; work offline; use and modify data filters

Upgrade a Microsoft Dynamics CRM edition and redeploy Microsoft Dynamics CRM (10-15%)
Upgrade to Microsoft Dynamics CRM 2013
Describe types of upgrades and upgrade paths, processes, and supported upgrade editions; explain base and table merges, including defer a table merge, perform a table merge, and determine the entities that are not merged; plan for failure, backup, and recovery; establish and validate test and production environments; upgrade the Microsoft Dynamics CRM email router; upgrade Microsoft Dynamics CRM for Outlook
Redeploy Microsoft Dynamics CRM by using Deployment Manager
Describe the redeployment process; explain Active Directory considerations; add and delete administrators; manage existing organizations, including changing, disabling, importing, and updating an organization; create and delete an organization; change an organization’s details; manage servers; update web addresses
Update Microsoft Dynamics CRM
Define update rollup packages, explain which update rollup package is released for each component, configure Microsoft Update, verify which update rollups are installed

Manage and troubleshoot a Microsoft Dynamics CRM deployment (10-15%)
Manage service accounts and system jobs
Describe service accounts and types, verify installed services, describe account types to use for each service, monitor and change service accounts, review and delete system jobs, describe system job types, limit the number of asynchronous jobs, delete records
Plan for disaster recovery
Create a disaster recovery plan; back up recommended components; recover Microsoft Dynamics CRM servers, Microsoft SQL Server, Microsoft Exchange Server; recover Microsoft Dynamics CRM email router and failed domain controllers
Monitor and troubleshoot Microsoft Dynamics CRM
Verify Microsoft SQL Server database file locations; monitor database size, row, and page compression; use Windows Event Logs; create custom views in Event Viewer; use performance counters; run diagnostics; configure tracing; install the Best Practices Analyzer (BPA) and run a scan; implement VSS Writer Service for Microsoft Dynamics CRM; discuss the Microsoft Dynamics Marketplace
Manage data encryption
Explain data encryption activation status, change the data encryption key, import a database that has encrypted fields, manage data encryption privileges

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QUESTION 1
You are designing a table with a Customer Name field that must not be stored.
The table must derive its contents from the Name field on the Customer table. The Customer Name field must then be used in a C/AL function.
How should you create the Customer Name field and then access it using C/AL code?

A. Create the Customer Name as a FlowFilter field. In the code, use the CALCSUMS function to evaluate the value of Customer Name.
B. Create the Customer Name as a Normal text field. In the code, use the EVALUATE function to evaluate the value of Customer Name.
C. Create the Customer Name as a FlowField with a Method set to Lookup. In the code, use the CALCFIELDS function to evaluate the value of the Customer Name.
D. Create the Customer Name as a FlowFilter field. In the code, use the EVALUATE function to evaluate the value of Customer Name.

Answer:

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QUESTION 2
You create a Seminar Registration Line table.
You need to ensure that the Line Discount Amount is always calculated correctly.
You need to add the following code segment to the table:
“Line Discount Amount”:= ROUND(“Line Discount %” * Item. “Seminar Price” * 0.01,GLSetup. “Amount Rounding Precision”);
On which trigger should you add the code segment?

A. OnModify
B. Line Discount Amount - OnValidate
C. Quantity - OnValidate
D. Line Discount % - OnValidate

Answer:

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QUESTION 3
What is a function trigger?

A. A system flag (trigger) that is raised whenever a built-in function in Microsoft Dynamics NAV is run
B. A set of C/AL statements run when called by other C/AL code
C. A system flag (trigger) to indicate to Microsoft Dynamics NAV that a function has run successfully
D. A system indicator that is set when a new record is inserted into a table

Answer:

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QUESTION 4
You create a new page in Microsoft Dynamics NAV.
You notice a table 2000000039 printer.
Which type of table is it?

A. System table
B. Special table
C. Virtual table
D. Temporary table

Answer:

Explanation:
Ref: http://blog.masterstudio101.com/2014/03/07/NAV%20Objects,%20System%20Tables%20a
nd%20Virtual%20Tables

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QUESTION 5
You need to create a master table representing entities with whom business is conducted.
Which posting group must you include in the table?

A. The Gen. Bus. Posting Group
B. The Gen. Prod. Posting Group
C. The VAT Prod. Posting Group
D. The VAT Bus. Posting Group

Answer:

Explanation: Specifies the general business posting group codes for customers and vendors for posting purposes.
Ref: http://msdn.microsoft.com/en-us/library/hh178951(v=nav.70).aspx

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